Frequently Asked Questions (FAQ)

Frequently Asked Questions

Orders & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods available at checkout.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at [your email address] if you need to make changes.

Q: Will I receive an order confirmation?
A: Yes, you will receive an email confirmation with your order details shortly after placing your order.

Shipping

Q: Where do you ship to?
A: We currently ship within the United States only.

Q: How much does shipping cost?
A: We offer two shipping options:
• Standard Shipping (3–5 business days): $5.99
• Express Shipping (1–3 business days): $11.99

Q: How long does order processing take?
A: Orders are processed within 1–3 business days after payment confirmation.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to be updated.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original condition with all tags attached.

Q: How do I initiate a return?
A: Contact us at [your email address] with your order number and reason for return. We will provide return instructions.

Q: When will I receive my refund?
A: Once we receive and inspect your return, your refund will be processed within 5–10 business days to your original payment method.

Products

Q: How do I find the right size?
A: Please refer to our size guide available on each product page to find your perfect fit.

Q: Are your hoodies true to size?
A: Our hoodies are designed to have a relaxed fit. If you prefer a slimmer look, we recommend sizing down.

Q: How should I care for my hoodie?
A: Machine wash cold with similar colors. Tumble dry low. Do not bleach or iron directly on print.

Contact Us

Q: How can I get in touch with you?
A: You can reach us at [your email address]. We aim to respond to all inquiries within 1–2 business days.