Refund policy
Thank you for shopping at Hoodzio. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Return Window We accept returns within 30 days of the delivery date. Items must be unused, unwashed, and in their original condition with all tags attached.
How to Initiate a Return To start a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions.
Return Shipping Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping method, as we are not responsible for lost return packages.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges If you received a defective or damaged item, we will gladly exchange it. Please contact us within 7 days of receiving your order.
Non-Returnable Items The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Items that have been worn, washed, or altered
Contact Us If you have any questions about our return and refund policy, please contact us at: 📧 [your email address] 🌐 hoodzio.com